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Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once a request is opened, you have 3 business days to resolve the issue. if (!document.MAX_used) document.MAX_used = ','; This may occur when it is impractical or impossible for USPS to actually deliver the package directly to you, or if you arent home to actually receive the package. However, you may consider trying out the following to ensure that youre able to get your package as quickly as possible or receive a reimbursement if the package truly is lost. Of course, if this is the first time one of your packages has been delivered to an agent for final delivery, you may wish to preemptively check with the person who may have received it, and retrieve your package yourself. ago If your buyer hasnt received their item and the estimated delivery date has passed, theyll let you know theres an issue by opening an item not received request. Read more below. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. Most commonly, this is a mailroom, front desk clerk, or parcel locker. So, the default code that they use to avoid hassle is that the package was delivered to an agent. USPS Informed Delivery is a free service, similar to UPS My Choice or Fedex Delivery Manager. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. This results in the final delivery being made by an agent after USPS has delivered the package. Read our article on shipping for sellers. Failing to ship on time can lead to your item arriving later than the estimated delivery date. Solved: delivered to agent? If you're getting a refund, it will go back to your original payment method. On top of that, the packages that are set for delivery may go out at such a time that the intended recipient isnt around to actually receive the package that they were expecting and that introduces a whole different ball of wax into the mix that needs to be dealt with, too. Feel free to share other examples. As we mentioned above, with so many different pieces of mail and packages being handled by the USPS, FedEx, UPS, DHL, and other companies the infrastructure of the shipping operations are being placed under more and more stress. "That is it used to until about 2-1/2 months ago. Keep in mind that you have 3 business days to resolve their issue before they can ask eBay to step in to help. Nobody wants to be on the hook for anything happening to your package, so theres a lot of incentive for them to connect with you ASAP. Yes, you read that right. Your email address will not be published. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. 3 HeadPineapple7491 14 days ago Thanks You have the option of adding a note to the buyer. We help you find out where your USPS lost package is and how to track it! Get a PO box online while maintaining a real street address. What is USPS Priority Mail Express & how much does it cost? On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. Trying to figure out exactly how long its going to take for authorized agents to deliver your package into your hands is next to impossible, again because there are so many different kinds of authorized agents out there. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. My entire library of courses, templates, cheat sheets and swipe files. ,