Housing contact details - Gateshead Council Internal deterioration such as damage to carpet, walls etc. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We will need to look at what has been damaged so please don't throw anything away. Repairs update You can now report your non-emergency repairs. %PDF-1.5 The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of View details of your former and current tenancies including rent statements and repair. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Read more about the Housing Capital Investment Programme. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Some of these jobs need to be inspected before the contractor can start the work. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Youll be paid a competitive salary plus additional allowances where relevant. about Our Customer Scrutiny Panel needs you! Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Planned repairs usually need an inspection before work is done. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We will tell you in advance when any work like this will happen. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. This is known as the Right to Repair scheme. We have guidelines on how long different repairs should take. endobj To keep up to date, why not follow us. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Some work to your home is done as part of a planned maintenance or investment programme. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If so, please keep reading as youre just what were looking for! OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. This makes sure that everyone is treated fairly. Gateshead council tenants wait almost a month on average for repairs Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. The contractors are currently repairing seven properties a week. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Call us on 0333 050 8887 to start the process or fill in the form. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. I have got this complaint, they monitor it and see it through to the end. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our employees and contractors carrying out work will show you an identity card. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. You have the chance to buy up to 10 additional holidays per year. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Visit directory. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Section Manager - Repairs - Gateshead Council - North East Jobs The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Time to have your say on the future of our leisure service. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If your repair can't wait until the programme we will carry it out within the normal timescales. 0191 433 3174. housingadvice@gateshead.gov.uk. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Gateshead Council jobs in Newcastle upon Tyne NE20 We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Our housing offices are currently closed to the public. Unfortunately, this job posting is expired. Our business support events remain cancelled for now. :L+Ftc[Sdu|^Y^. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. News - GO Gateshead Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Metropolitan Borough of Gateshead - Wikipedia Gateshead, England. Were delighted that you want to come and work with us. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. You can create a free account to post activities, services and promote organisation working in Gateshead. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Gateshead. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. East Ham Work continues to address 3,000 Gateshead Council property repair If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Wednesday 2nd November 2022. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Gateshead Council 4.0 . If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Gateshead Council aims to complete the backlog by late March next year. 182-184 High Street Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. "The garages at Leam Lane had already been condemned, and we were working towards . Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. She added: "Someone has got to own it. If we miss an appointment and we didn't contact you, please contact us. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. We hope to reschedule these eventsat a later date. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Your Employees Portal - Gateshead Council endobj Please ask your Neighbourhood Housing Team for details. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. However, our partners are continuing to deliver a series of . "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Thursday 26th January 2023. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. However, the contractor will not ask you for any money when they call. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Complain to the housing ombudsman The housing ombudsman is a free and independent service. You have the right to appeal if you don't agree with a decision to charge you for repairs. The team were very helpful and understanding of my dangerous situation. We would not replace all items, only the ones that are required. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Please continue to be patient, as we are experiencing a high volume of phone calls. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. stream Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Gateshead gardener's fury as garage roof plants itself in her flower We are Gateshead Council's Housing Team. Housing Disrepair Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Work to the outside of your home may not need an appointment. New online repair reporting system launched - Gateshead Council 27,852 - 30,151 a year. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Regent Street Connected Voice are collating information about support across Newcastle and Gateshead. The report found the repair centre's ability to handle calls was deemed 'critically low'. I have to tell you, this week I have had four complaints that have been going on for two years. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Youth justice services: North East and Cumbria - GOV.UK To access this support or speak to an advisor, contact Business Gateshead today. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. We will pay compensation for damage which is our fault or our contractors' fault. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. <>>> [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Request a FREE property inspection to find out how much your claim is worth. Repairs - Gateshead Council 2 0 obj Reporting repairs Home. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Repairs update - Housing Team at Gateshead Council | Facebook Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. To register with My Housing Account, select 'my account' at the top of the Council homepage. What are the costs and charges at Watergate Court. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. You can also claim compensation for the damage that has been caused during repair work. There are no emergency or urgent repairs outstanding at this point in time. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Some of these repairs need to be inspected before the repair can be done. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. If so we can help you claim compensation on a NO Win, NO Fee basis. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Work continues to address 3,000 Gateshead Council property repair backlog Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. The panel decides which services they review based on various criteria. Gateshead We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. View my payslip. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced.
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