If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Visit clippercard.com and buy online. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. What is the difference between a limited-use ticket and a Clipper card? Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. On the cable car, the conductor carries a handheld card reader. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Call (877) 878-8883 to order from a Customer Service Representative. Sign up for year-round getaways, special offers, and more. See the. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. The garage offers parking forONLY $10 per calendar day! A little work up front helps you save money. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Am I reloading this wrong online? If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Economy Panoramic Upgraded window seats in Economy Class. Please allow ample time in your schedule to check in required luggage. Key Clipper information translated to Chinese. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Get Morning Report and other email newsletters. 2023 Clipper Vacations. There's no need to open an app. You have up to 6 months to spend down your balance, so you can load the funds. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. To order a Clipper card, visit Get Card. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Be sure you tap on Caltrain's platform. Can two people use the same card at the same time? No, transit agency ticket offices cannot load value to mobile phones at this time. Yes. Find your service: AC Transit. The RTC Clipper card is a photo identification card. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Requires iPhone 8/Apple Watch Series 3 or later. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. The correct fare will be automatically deducted and tickets with remaining value will be returned. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Once you do that, it will show up in your account. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. If you do not hear any beeps or see any lights, your card may be defective or damaged. See the Google Pay How-To page for more details. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! 877.878.8883. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. I set up Auto-Reload, but its not showing up in my online account. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. For iPhones, theantenna is in the top third of the phone. Yes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Clipper on your phone will not unlock a bikeshare. Check out our sample Victoria Clipper V gift shop menu. BART is primarily selling paper tickets from the vending machines. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. "It's overwhelmed our ability to process the applications." Yes. Select Clipper card and follow the instructions to add a card and load value. Some transit agencies charge fares based on distance or zones. Outdoor Activities, Tours, Boat Tours & Water Sports, More. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. This page includes how to tag, card issues, and visitor info. The money is still missing. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Clipper cards pending pass? Pay With In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. RTC Card and Accessibility. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. To find out more information about replacing an RTC card, please visit 511.org. This is just another barrier to transit: an opaque payment system. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Yes. Otherwise, you will be logged out automatically. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. U.S. Immigration . Email: FanAssist@Clippers.com. Use the same ticket when you exit. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Log in to your account with the email address we have on file and provide an updated email address. EMAIL US. This page includes when value is available, online orders, different types of value, and blocked cards. Once you hear a single beep that means youve paid your fare and are good to go! What Clipper services are available during the COVID-19 outbreak? The Victoria Clipper V vessel is a passenger-only ferry. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Our departure times between Seattle and Victoria vary seasonally. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Select "Transit card" and "Add Clipper card". The Google Privacy Policy and Terms of Service apply. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If one does not use the Clipper card for six months, it can be frozen. Comfort VIP Best of the best seats in Comfort Class! But if you tag off, Clipper will return the difference of $6 to your card. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. So if your primary funding source is declined, your order will be charged to your backup card. A single beep and a green light means you paid for your ride. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Hotel Package: Non-refundable within 4 days of travel date. Dumbarton Express. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. County Connection. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. What if I buy a new 31-day pass before my current pass expires? After we collect payment, we will send you an email confirming this. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Youth 5-18 years old get 50% off with a youth Clipper card. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Learn more on our luggage policy. There is a 50 cent surcharge per trip for paper tickets. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. We will automatically send a declined payment notice to the email address in your Clipper account. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. We do allow walk-up day-of guests to purchase tickets if space allows. If you have an 8 ride pass, your rides will expire in 30 days. Find your card and select Manage Auto-Reload from the More Options menu. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. 2020, Metropolitan Transportation Commission.
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